Pax8 Academy Live

Build Your Pax8 Beyond 2026 Schedule: How to Choose the Right Academy Sessions For You | Pax8 - Academy Live Podcast Episode 48

In this episode of Academy Live, we’re helping you build your Pax8 Beyond 2026 session plan… because with 24 Academy sessions on the agenda, you want a strategy, not guesswork.
Beyond is built around Community, Education and Innovation, and today we’re zeroing in on Education to show you how to pick sessions based on the industry trends you care about most: MIP, scalability, strategic leadership, modern sales and more.We’ll also show how to use the agenda and planning tools (filters by date, category and tags) to build a schedule aligned to your goals — plus we’ll spotlight a few standout sessions and a Pre-Beyond workshop so you can lock in real takeaways before the main event begins.
🔑 Key Topics Covered:
✅ How to choose Academy sessions by trend (AI + automation, MIP, sales, scale)
✅ A few featured sessions + speakers we’re excited about
✅ Why Beyond is the event partners point to when they want real educational content
✅ The “Academy Secret Menu” (👀 if you’ve got FOMO, you’ll want to come find us)
 
🎟️ Build your plan + browse the agenda here: https://www.pax8beyond.com/pax8beyond-agenda/
 
🔗 Learn more / register: pax8beyond.com
👍 Like and 🔔 Subscribe to stay up to date on our latest episodes. New episodes drop every other Tuesday at 1 PM MT.
 
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE HOSTSRex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/
⎯⎯⎯⎯⎯⎯⎯⎯
LINKSPax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/
☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

From LLMs to Digital Labor: Preparing for the Next Era of AI | Pax8 - Academy Live Podcast Episode 47

In this episode of Academy Live, we explore one of the most important frameworks for understanding where AI is headed: the Gartner Hype Cycle and why it matters for MSPs, business leaders, and anyone preparing for what’s next.
As Pax8 looks ahead, there’s a clear focus on the future of digital labor powered by agentic AI. But preparing for the next technology curve doesn’t mean abandoning the business you’re running today. In this conversation, we unpack the concept of curve jumping, the S-curve framework, and what it takes to evolve while continuing to grow in the current cloud era.
🔑 Key Topics Covered:
✅ What the Gartner Hype Cycle is and why it matters
✅ How technologies move from hype to real business value
✅ Where LLMs and AI agents currently sit on the AI adoption curve
✅ The difference between the Hype Cycle and the S-Curve
✅ What “curve jumping” means for MSPs and business leaders
✅ How Pax8 is preparing for the future of digital labor
✅ Why businesses must evolve without disrupting current revenue streams
✅ Celebrating Pax8’s Docebo Inspire Award for Best Customer Education Program
Plus, we close out the episode with a special guest appearance from Olivia Reid to celebrate exciting news from the 2026 Docebo Inspire Learning Awards, where Pax8 was recognized with the Best Customer Education Program award.
This episode topic isn’t about chasing hype. It’s about understanding timing, preparing for technology shifts, and building the foundation for what comes next.
🔗Gartner Hype Cycle Article: https://www.pragmaticcoders.com/blog/gartner-ai-hype-cycle
👍 Like and 🔔 Subscribe to stay up to date on our latest episodes. New episodes drop every other Tuesday at 1 PM MT.
 
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE HOSTSRex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE GUESTOlivia Reid | Manager of Learning Technology, Partner Experience| Pax8https://www.linkedin.com/in/olivia-reid-a8a69669
⎯⎯⎯⎯⎯⎯⎯⎯
LINKSPax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/
☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

The Climb to CEO: What It Really Takes to Grow in MSPs | Pax8 - Academy Live Podcast Episode 46

What does it really take to grow from an individual contributor to a leader and beyond?
In this episode of Academy Live, Jennifer Roy, CEO of Nucleus Networks, shares her journey from service manager to leading a $25 million MSP and what she wishes she had known earlier in her career.
🔑 Key Topics Covered
✅ Jennifer Roy’s journey from service manager to CEO ✅ How to move from individual contributor to leadership roles ✅ The role of soft skills in standing out and advancing your career ✅ Why Women in Tech representation and panels matter ✅ Practical advice Jennifer would give her earlier self ✅ Developing informal leaders within your organization ✅ How self-serve models like Pax8 Marketplace drive growth ✅ Creating more valuable work for teams in an AI-driven future If you are looking to grow your career, develop future leaders, or rethink how your business creates value, this episode delivers practical insights you can apply right away. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes on YouTube every other Tuesday at 1 PM MT.
 
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE HOSTSRex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE GUESTJennifer Roy | CEO | Nucleus Networks https://www.linkedin.com/in/jen-roy-ops/
⎯⎯⎯⎯⎯⎯⎯⎯
LINKSPax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/
☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

The Conversations MSPs Need to Have | Pax8 - Academy Live Podcast Episode 45

What happens to all the great ideas that never make it on stage?In this episode of Academy Live, we sit down with Tara Rummer, Director of Community at Immy.bot, and Dean Trempelas, Head of MSP Success at Empath, to explore two movements shaking up the MSP space: RejectionCon and Spicy Monday.🔑 Key Topics Covered
✅ What RejectionCon is and how it started✅ Why rejected talks can be the most valuable ideas✅ Creating space for new and diverse voices in the MSP community✅ The origin and impact of Spicy Monday✅ Why honest, opinionated conversations matter in the channel✅ Balancing personal brand with bold perspectives✅ How community-driven movements can shape the industryTogether, Tara and Dean unpack why these ideas resonate, how they have gained traction, and why the MSP industry benefits from more transparency, more voices, and a little more edge. If you have ever felt like certain conversations are missing from the stage or the feed, this episode is for you. 🔗 Check out Rejection Con: https://www.rejectioncon.com/submit-a-talk 🔗 All proceeds from RejectionCon support the Rural Tech Fund, helping provide technology resources and opportunities to students in rural communities. Learn more or get involved: https://ruraltechfund.org/👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes on YouTube every other Tuesday at 1 PM MT.
 
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE HOSTSRex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE GUESTTara Rummer | Chief Community & Ecosystems Officer | Immy.bothttps://www.linkedin.com/in/tara-rummerashley/ Dean Trempelas | Head of MSP Success | Empathhttps://www.linkedin.com/in/drzoidberg/ 
⎯⎯⎯⎯⎯⎯⎯⎯
LINKSPax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/
☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

How MSPs Can Turn Strategy into Real Business Results | Pax8 - Academy Live Podcast Episode 44

A great strategy means nothing if it never turns into results.
In this episode of Academy Live, Scott Berns, SVP of Revenue & GTM Americas at Pax8, breaks down the fundamentals of building a business plan that actually drives outcomes.
🔑 Key Topics Covered
✅ Why many MSPs struggle to translate strategy into real results✅ How prioritization helps businesses focus on what truly moves the needle✅ Understanding market dynamics and aligning them with your plan✅ Creating actionable plans your teams can execute against✅ Using leading indicators to track progress before results appear✅ Why measurement and feedback loops drive continuous improvement✅ How MSPs can shift from reactive operations to intentional growth✅ Practical ways to connect strategy, execution, and business outcomesIf you want to move beyond planning for planning’s sake and start building a strategy that produces real results, this episode is for you.👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes on YouTube every other Tuesday at 1 PM MT.
 
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE HOSTSRex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE GUESTScott Berns | SVP Revenue & GTM Americas | Pax8https://www.linkedin.com/in/scott-berns-96b52a6/ 
⎯⎯⎯⎯⎯⎯⎯⎯
LINKSPax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/
☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Leadership for the Next Era: Building Inclusive Teams That Win | Pax8 - Academy Live Podcast Episode 43

In this special Women’s History Month episode of Academy Live, we’re joined by Sara Ehrich, Manager of Academy Instructor Led Training at Pax8, to explore what modern leadership really looks like and how to build inclusive teams that perform at a higher level.
Sara leads Pax8’s leadership curriculum, including programs for first-time leaders, new managers, and middle managers stepping into more strategic roles.
🔑 Key Topics Covered
✅ Transitioning from individual contributor to team leader ✅ Accountability conversations that build trust ✅ Leading middle managers and developing leaders ✅ Psychological safety and productive debate ✅ The impact of inclusive recruiting practices ✅ Why women apply differently and how to address it ✅ Career growth: horizontal vs. vertical paths ✅ The business and human case for diversity in leadership ✅ Soft skills that accelerate leadership growth ✅ Pax8 peer communities and leadership development resourcesWhether you’re an aspiring leader, a new manager, or building the next generation of leadership inside your MSP, this episode delivers practical takeaways you can apply immediately.
 
Check out Sara’s Leadership ILT Links:
🔗 Accountability Unlocked: https://www.pax8nebula.com/m/2bbff8c5abce9528/original/Accountability-Unlocked-Syllabus.pdf 🔗 Introduction to Management: https://www.pax8nebula.com/m/222eb59807d69048/original/Introduction-to-Management.pdf 🔗 Leading the Leaders: https://www.pax8nebula.com/m/3e0606d23fc26ddb/original/Leading-the-Leaders-Syllabus.pdf🔗 Preparing for Your First Hire: https://www.pax8nebula.com/m/1e68821bb3603135/original/Preparing-for-your-First-Hire-Syllabus.pdf 🔗 So, They Want You to Lead: https://www.pax8nebula.com/m/4ec9bd62815298f5/original/So-They-Want-you-to-Lead-Syllabus.pdf On-Demand Leadership MicroLearnings: 🔗 https://academy.pax8.com/learn/learning-plans/557/microlearnings-leadership👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes on YouTube every other Tuesday at 1 PM MT.
 
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE HOSTSRex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE GUESTSara Ehrich | Manager of Academy Instructor Led Training | Pax8https://www.linkedin.com/in/saraehrich/⎯⎯⎯⎯⎯⎯⎯⎯
LINKSPax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/
☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Why Better Questions Close More Business: Strategies from the Results Selling Framework | Pax8 - Academy Live Podcast Episode 42

Great sales isn't about pitching harder. It is about asking smarter questions that create curiosity and move buyers toward action. In this episode of Academy Live, Keith Marchiano, Senior Executive Coach and Program Manager for Sales Enablement at Pax8, breaks down how MSPs can use the Results Selling Framework to sell more, prospect more effectively, and strengthen their marketing message.Keith explains why most prospects already know “you’re an IT provider,” but rarely understand the full business impact you can make. The key is learning how to ask questions that shift the conversation from “fix my computer” to “help me grow, protect, and streamline my business.”🔑 Key Topics Covered ✅ How better questions create curiosity in every sales conversation✅ Applying RSF to marketing, prospecting, and buyer meetings✅ What to say when you secure a 5-minute intro call✅ How to guide buyers toward growth, efficiency, and risk reduction✅ Practical tips for MSPs to ditch ineffective sales habits✅ Where RSF fits into modern sales, marketing, and client engagementLooking to go deeper? Explore the Results Selling Framework Hub in Pax8 Academy for on-demand courses, new prospecting microlearnings, and expert-led education.🔗 RSF Hub https://academy.pax8.com/pages/193/re... 🔗 RSF Instructor Led Training: https://www.pax8nebula.com/m/10412bf7...🔗 Sales Coaching: https://www.pax8nebula.com/m/b42aed7c...🔗 MicroLearning: AI Prompts for Sales & CRM – Smart Prospecting for MSPs https://academy.pax8.com/learn/course... 🔗 Pax8 Academy https://www.pax8.com/en-us/academy/ 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes every other Tuesday at 1 PM MT.
 
🗓️ This episode was previously streamed on Youtube on 01/27/2026
 
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE HOSTSRex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE GUESTKeith Marchiano | Senior Executive Coach & Program Manager for Sales Enablement | Pax8https://www.linkedin.com/in/keithmarchiano/ ⎯⎯⎯⎯⎯⎯⎯⎯
LINKSPax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/
☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

The Three Sales Mistakes MSPs Make and How to Fix It | Pax8 - Academy Live Podcast Episode 41

In this episode of Academy Live, Amy Luby, Executive Coach with Pax8 Academy, joins the conversation to break down why so many MSPs struggle when they try to move beyond founder led sales.
Amy walks through the three most common mistakes MSPs and founders make when scaling sales, clarifies the difference between marketing and go to market, and explains why truly knowing your clients and verticals is more important than simply automating a CRM.
🔑 Key Topics Covered ✅ The three biggest mistakes MSPs make when moving beyond founder led sales ✅ Why sales fails without a true go to market system ✅ The difference between marketing tactics and go to market strategy ✅ How ICP discipline impacts sales, marketing, and scalability ✅ What MSPs should focus on as sales becomes more AI enabled ✅ Why knowing your clients and verticals drives better growth than CRM automation ✅ How discovery needs to evolve to support modern sales conversations ✅ How the Results Selling Framework supports scalable, system driven sales📌 Check out the MSP Go-To-Market (GTM) Progression Framework: https://academy.pax8.com/learn/courses/7151/msp-go-to-market-gtm-progression-framework-from-founder-led-to-scalable-revenue-engineThe conversation closes with a look at how the Results Selling Framework continues to evolve to support this new reality. Check it out here: https://www.pax8.com/en-us/academy/rsf/#4resourceDon't Miss Amy's Session's at Beyond 2026: ✅ PRE BEYOND WORKSHOP: Everyone Says You Need GTM. What Is It, Really? ✅ How to Stop Losing Deals You Should’ve Won: A Go-To-Market Framework ✅ Between Two Agents: An Awkwardly Honest Conversation Link to agenda: https://www.pax8beyond.com/pax8beyond-agenda/👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes every other Tuesday at 1 PM MT.
 
🗓️ This episode was previously streamed on Youtube on 01/13/2026
 
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE HOSTSRex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE GUESTAmy Luby | Executive Coach | Pax8 Academy
https://www.linkedin.com/in/amycluby/
 
⎯⎯⎯⎯⎯⎯⎯⎯
LINKSPax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/
☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

How Dispatching Can Save MSPs Thousands of Dollars | Pax8 - Academy Live Podcast Episode 40

In this episode of Academy Live, Chris Wicks, Manager of Academy Coaching at Pax8, breaks down the power of dispatching and why it’s one of the smartest investments an MSP can make.
With 20 years in the industry, Chris shares how proper dispatching boosts operational efficiency, improves engineer satisfaction, and prevents client chaos. All while saving your MSP thousands of dollars per year.
🔑 Key Topics Covered ✅ Why dispatching is critical to MSP profitability✅ The “Power of 15 Minutes” and its financial impact✅ How dispatching improves engineer focus and reduces burnout✅ Client satisfaction: building trust through clear communication✅ Traits that make a great dispatcher📌 Whether you’re considering hiring your first dispatcher or optimizing the one you already have, this video will change how you think about service delivery.👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes every other Tuesday at 1 PM MT.
 
🗓️ This episode was previously streamed on Youtube on 01/13/2026
 
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE HOSTSRex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE GUESTChris Wicks | Manager of Academy Coaching | Pax8https://www.linkedin.com/in/chriswicksco/ ⎯⎯⎯⎯⎯⎯⎯⎯
LINKSPax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/
☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

The Next Generation of Skills that MSPs Need and What Clients Expect in 2026 | Pax8 - Academy Live Podcast Episode 39

Technical skills may get you hired, but they are no longer enough to help you grow. In this episode of Academy Live, we explore how engineers and technical professionals can evolve their careers by building account management skills, stronger client relationships, and early leadership capabilities.
As MSP roles continue to change, clients expect more than reactive support. They want trusted advisors who understand their business, communicate clearly, and guide them through new technologies, including AI driven processes. This video breaks down what the next era of engineering and account management looks like, and why soft skills are now critical to standing out.
🔑 Key Topics Covered ✅ Why technical skills alone are no longer enough for MSP career growth ✅ Account management fundamentals every engineer should understand ✅ Relationship building as a differentiator for MSP professionals ✅ What next generation MSP clients expect from engineers and service teams ✅ How engineers can step into informal leadership roles ✅ Integrating AI processes with people and teams effectively ✅ Identifying the skills that help you stand out and move up ✅ Using microlearning and instructor led training to build leadership capability 🔗 Soft Skills Library: https://academy.pax8.com/learn/dashboard/channel/152 📌 If you are looking to grow your impact, prepare for the future MSP client, and move beyond purely technical work, this episode offers practical guidance you can apply right away. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes every other Tuesday at 2 PM MT.
 
⎯⎯⎯⎯⎯⎯⎯⎯CONNECT WITH THE HOSTSRex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/
⎯⎯⎯⎯⎯⎯⎯⎯ LINKSPax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/
☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb