How Dispatching Can Save MSPs Thousands of Dollars | Pax8 - Academy Live Podcast Episode 40

In this episode of Academy Live, Chris Wicks, Manager of Academy Coaching at Pax8, breaks down the power of dispatching and why it’s one of the smartest investments an MSP can make.

With 20 years in the industry, Chris shares how proper dispatching boosts operational efficiency, improves engineer satisfaction, and prevents client chaos. All while saving your MSP thousands of dollars per year.

🔑 Key Topics Covered
✅ Why dispatching is critical to MSP profitability
✅ The “Power of 15 Minutes” and its financial impact
✅ How dispatching improves engineer focus and reduces burnout
✅ Client satisfaction: building trust through clear communication
✅ Traits that make a great dispatcher

📌 Whether you’re considering hiring your first dispatcher or optimizing the one you already have, this video will change how you think about service delivery.

👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes every other Tuesday at 1 PM MT.

 

🗓️ This episode was previously streamed on Youtube on 01/13/2026

 

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUEST

Chris Wicks | Manager of Academy Coaching | Pax8
https://www.linkedin.com/in/chriswicksco/

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LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

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