The Next Generation of Skills that MSPs Need and What Clients Expect in 2026 | Pax8 - Academy Live Podcast Episode 39

Technical skills may get you hired, but they are no longer enough to help you grow. In this episode of Academy Live, we explore how engineers and technical professionals can evolve their careers by building account management skills, stronger client relationships, and early leadership capabilities.

As MSP roles continue to change, clients expect more than reactive support. They want trusted advisors who understand their business, communicate clearly, and guide them through new technologies, including AI driven processes. This video breaks down what the next era of engineering and account management looks like, and why soft skills are now critical to standing out.

🔑 Key Topics Covered
✅ Why technical skills alone are no longer enough for MSP career growth
✅ Account management fundamentals every engineer should understand
✅ Relationship building as a differentiator for MSP professionals
✅ What next generation MSP clients expect from engineers and service teams
✅ How engineers can step into informal leadership roles
✅ Integrating AI processes with people and teams effectively
✅ Identifying the skills that help you stand out and move up
✅ Using microlearning and instructor led training to build leadership capability

🔗 Soft Skills Library: https://academy.pax8.com/learn/dashboard/channel/152

📌 If you are looking to grow your impact, prepare for the future MSP client, and move beyond purely technical work, this episode offers practical guidance you can apply right away.

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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